Write to support@getcellarful.com and we’ll reply within three working days. The quickest way is from the app under More → Write to support, which adds your app version and iPhone model so we can help without asking.
Premium and billing
- To cancel or change plan, open Settings on your iPhone and go to [your name] → Subscriptions → Cellarful. Cancel at least 24 hours before the period ends. Deleting the app does not cancel the subscription.
- Apple refunds App Store purchases at reportaproblem.apple.com.
- If Premium is missing on a new iPhone, open the Premium page in the app and tap Restore purchases with the same Apple account you bought with.
Your data
- To export your cellar, go to More → Data & backup → Export as CSV.
- To import from Vivino, CellarTracker or a spreadsheet, go to More → Data & backup → Import.
- To delete your account, go to More → Delete account. This deletes your cellar, photos and notes for good. Cancel Premium separately in your Apple account.
Safety
- To report content or block a user, tap … on the post, comment or profile. We review reports within 24 hours.
- If something is urgent, write to support@getcellarful.com with “Report” in the subject.
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See also our Privacy Policy, Terms of Use and Pricing.